Refund Policy

Our order process is conducted by our online reseller Paddle.com. For subscriptions and wallet top-ups bought on flybrand.app, Paddle is the Merchant of Record and handles payments, invoicing, taxes and refunds; refunds for these web purchases are issued through Paddle. Stores that install FlyBrand from the Shopify App Store are billed by Shopify instead (see section 5). This policy is in line with Paddle's Checkout Buyer Terms.

1. 14-day refund

You can request a full refund of any purchase made on flybrand.app (subscription payment or wallet top-up) within 14 days of the payment date, no questions asked.

2. Unused wallet balance

Unused prepaid wallet balance can be refunded to the original payment method on request. Balance already consumed by generation (text, images, video, voice) is not refundable after the 14-day period, as the third-party compute cost has already been incurred.

3. Subscription cancellation

You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again. Outside the 14-day window, partial periods are not refunded unless required by law.

4. How to request a refund

Email hello@flybrand.app with the email address on your account and your order or invoice number, and we will start the refund. You can also request a refund directly from Paddle at paddle.net using the receipt Paddle emailed you. Paddle, as Merchant of Record, issues approved refunds. Approved refunds are paid to the original payment method; timing depends on your bank or card issuer, typically 5 to 10 business days.

5. Shopify App Store installs

If you installed FlyBrand from the Shopify App Store, your plan and usage charges are billed by Shopify on your Shopify invoice, not by Paddle, and Shopify's billing and refund terms apply to those charges. You can change or cancel your plan from the Plan page in the app; uninstalling the app cancels the subscription. For a question about a Shopify charge, email support@flybrand.app.

6. Contact

FlyBrand · hello@flybrand.app