Support
Questions about the app, your connections or billing? Email us — a person on the FlyBrand team reads every message.
Contact support
support@flybrand.appWe usually reply within one to two business days (Monday to Friday, Central European Time). Response times can be longer around holidays. Include your store or workspace name and, if you can, a screenshot of what you see — it helps us answer faster.
Privacy and data requests: privacy@flybrand.app.
Common questions
How do I open FlyBrand from Shopify?
In your Shopify admin go to Apps → FlyBrand. The home page shows your connected channels and store signals. Use Open your team to open the full FlyBrand app in a new tab — you are signed in automatically.
How do I connect Instagram, Facebook, Google or email?
From the Shopify app home choose Connect more channels, or in the full app open Connections. Each service asks you to sign in and approve access; you can disconnect at any time from the same page.
Why didn’t I get a back-in-stock or launch card?
The team only prepares a card when the product is active and has stock. Back-in-stock cards are prepared when a product goes from zero to available stock at the same location. Cards appear in the team chat in the full app. If your team is paused, no cards are prepared until you resume it.
How does billing work for Shopify stores?
Stores that install from the Shopify App Store are billed through Shopify. Open Apps → FlyBrand → Plan to change or cancel your plan; Shopify asks you to approve the plan and its usage cap. See pricing and our refund policy.
How does billing work if I signed up on flybrand.app?
Subscriptions and wallet top-ups bought on flybrand.app are sold and billed by Paddle.com, our Merchant of Record. Paddle handles payment, tax and invoicing, and emails you the receipt. For a refund, email support@flybrand.app or contact Paddle at paddle.net. See our refund policy.
Does FlyBrand send emails to my customers?
No. Email campaigns are saved as drafts in your own Klaviyo or Mailchimp account; you review and send them from there. FlyBrand does not send or schedule campaigns, does not add subscribers and never emails your customers from its own servers. A single email from your own Gmail or Resend is sent only after you approve it.
How do I delete my data?
Uninstalling the app from Shopify removes the store connection; store data is erased after Shopify’s erasure request. To delete your whole FlyBrand account, follow data deletion.